SASSA SRD Payment : Many South Africans have been left confused and frustrated after not receiving their May SRD R350 grant on time. With bills piling up and no sign of the SASSA R350 payment, beneficiaries are asking: “Where is my R350?” The truth behind the delay involves new ID verification rules, banking glitches, and pending revalidation from SASSA’s side. Here’s a complete breakdown to help you understand why your money hasn’t reflected yet—and what you must do now.
Why Your R350 Payment for May Is Delayed
Several factors have contributed to the delay in SRD R350 payments for May. These issues include technical challenges, policy updates, and backlog at Home Affairs and SASSA.
- ID verification not completed
- Bank account pending verification
- Changes in grant status
- Outdated banking or personal information
- Delay in SASSA processing system
- High volume of applications and approvals
- Issues with mobile money transfers (Postbank & others)
Below is a table summarising possible causes and their explanations:
| Reason for Delay | Explanation |
|---|---|
| ID Not Verified | Many applicants have not completed biometric or photo verification |
| Bank Details Pending | Bank accounts not yet verified with SASSA’s system |
| Rejected Status | Some were mistakenly marked as ineligible and now under review |
| Unlinked Account | Your bank account might not be linked to your ID |
| Mobile Transfer Issue | Postbank and other payment partners facing technical outages |
| System Maintenance | SASSA systems went through a recent update delaying payments |
| Bulk Verification Queue | Large number of beneficiaries currently being processed |
| No Updated Contact Details | Many failed to update their phone numbers or addresses |
Steps to Check Your R350 Grant Status for May
If your R350 is not showing in your bank account, here’s how to track and troubleshoot the issue:
- Visit the official SASSA SRD portal: https://srd.sassa.gov.za
- Click on “Check SRD Status”
- Enter your ID number and mobile number
- Check your payment status, date, and reason for delay
- If it says “Pending”, it means your application is still under review
- If “Bank details pending”, re-enter or verify your banking info
- If “Declined”, check the rejection reason and file an appeal
How to Fix ‘Pending’ or ‘Bank Not Verified’ SRD Issues
For many, the SRD grant says “Pending” or “Bank Not Verified.” Here’s what you need to do:
- Go to the SASSA banking details update page
- Make sure your bank account is registered in your name
- Use a major bank to avoid compatibility problems
- If using mobile money, reselect Postbank or Cash Send options
- Complete the Facial Recognition Verification if requested via link or app
- Call the help center if you don’t get a confirmation SMS within 3 days
SASSA May Payment Dates and Expected Processing Timelines
Below is the updated expected R350 payment schedule for May 2025:
| Date | Status | Expected Action |
|---|---|---|
| 1–7 May | System maintenance | No payments released |
| 8–12 May | ID and bank verification ongoing | Processing applications |
| 13–17 May | Bulk payments expected | Payments will reflect within 2–3 working days |
| 18–21 May | Appeals reviewed | Reprocessing for declined applicants |
| 22–26 May | Final payment cycle | All pending grants expected to be paid out |
| 27–31 May | Follow-up payments | Postbank and mobile money transfers to resume |
Department Contact Details for Complaints or Help
If your payment has still not come through by the end of the third week of May, you can contact SASSA or Home Affairs using the below details:
| Department | Contact Number | Email Address | Website |
|---|---|---|---|
| SASSA Help Centre | 0800 60 10 11 | [email protected] | www.sassa.gov.za |
| SRD Support Hotline | 012 400 2322 | [email protected] | https://srd.sassa.gov.za |
| Home Affairs | 0800 60 11 90 | [email protected] | www.dha.gov.za |
Frequently Asked Questions (FAQs)
Q1: Why is my R350 approved but not paid?
A: Your payment might be delayed due to unverified bank details, outdated personal info, or system backlog. Check status at srd.sassa.gov.za.
Q2: How can I appeal a declined SRD application?
A: Use the appeal link on the SRD portal. Enter your ID and phone number and submit reasons for the appeal.
Q3: What should I do if I changed banks recently?
A: Update your banking info on the SRD website immediately and ensure it’s under your registered name.
Q4: Is facial verification mandatory?
A: Yes, for certain flagged applications. Failing to complete it may delay or stop your payments.
Q5: Can I still receive the May payment if my status changes mid-month?
A: Yes. If your status is updated to Approved any time in May, you’ll still receive your May R350 grant before the last cycle.
When Will the May R350 Payment Arrive in My Account?
Payments are rolling out in batches, and while some may already have received them, others will see it reflect by the third or fourth week of May. Delays are normal, especially during verification periods.
Who Is Most Affected by These Delays?
- Applicants with new or changed banking info
- Those flagged for re-verification
- Applicants using mobile money (Postbank/CashSend)
- First-time applicants or late reapplications
While the May SRD R350 payment delay has caused anxiety across South Africa, the issues are temporary and are being actively addressed by SASSA. Beneficiaries are encouraged to stay updated via the official portal, ensure their details are verified, and remain patient as batch payments continue. Always double-check your status, banking info, and watch out for SASSA SMS notifications requesting verification.
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